At EDWARDS MODE LTD, we understand that receiving your order safely and on time is an important part of your shopping experience.
We aim to provide a clear, convenient and reliable delivery service for customers purchasing women’s clothing through our online store.
This Shipping Policy explains how we process orders, arrange shipments, calculate delivery charges and handle shipping-related enquiries.
Our goal is to keep customers informed throughout the delivery process and provide helpful support whenever assistance is needed.
2. Company Information
This website is operated by:
Company Name: EDWARDS MODE LTD
Website: https://edwardsmode.com
Customer Service Email: payment@edwardsmode.com
Telephone: +44 7883405307
Business Address:
302 NEWPORT ROAD CARDIFF SOUTH GLAMORGAN UNITED KINGDOM CF24 1RS
3. Order Processing Time
All orders are processed after successful payment confirmation.
Our estimated order processing time is 1–3 business days.
During this period, we review order details, verify payment status, prepare the selected products and arrange shipment.
Please note:
Orders are generally processed Monday to Friday.
Orders placed during weekends or public holidays may be processed on the next working day.
Orders requiring additional verification may take longer to process.
Processing times may occasionally vary during busy shopping periods.
Order processing time is separate from shipping transit time.
We will make reasonable efforts to prepare and dispatch orders within the estimated processing period.
4. Shipping Destinations
EDWARDS MODE LTD offers delivery to destinations supported by our online checkout system.
Available shipping destinations will be displayed when customers enter their delivery details during checkout.
Shipping availability may depend on courier coverage, destination requirements and applicable transportation restrictions.
If a particular destination is unavailable, customers may be unable to complete an order using that address.
For questions about delivery availability, please contact our customer service team before placing an order.
5. Shipping Methods
Available shipping methods will be displayed during checkout.
Depending on the destination and available delivery services, orders may be shipped using standard postal or courier services.
The available delivery method, applicable charges and estimated delivery information will be presented before customers complete payment.
We aim to use appropriate delivery services to support the safe and efficient transportation of customer purchases.
6. Shipping Costs
Shipping charges depend on the delivery destination and the shipping options available at checkout.
The applicable shipping fee will be displayed in the order summary before payment is completed.
Depending on the delivery address and selected service, shipping costs may vary.
Customers should review the final order total, including applicable delivery charges and taxes, before confirming their purchase.
Any additional charges will be handled transparently and in accordance with applicable legal requirements.
7. Estimated Delivery Time
Estimated delivery times depend on the destination, selected shipping method and courier service.
The applicable estimated delivery information will be displayed during checkout or communicated through relevant order information.
Delivery estimates are provided for guidance and are not guaranteed unless expressly confirmed.
Actual delivery times may be affected by:
Courier operating schedules.
Weather conditions.
Public holidays.
Transportation disruptions.
Customs inspections.
Incorrect or incomplete delivery information.
Other unforeseen logistical circumstances.
We will make reasonable efforts to assist customers when delivery delays occur.
8. Order Confirmation
After successfully placing an order, customers may receive an order confirmation email containing relevant purchase information.
The confirmation may include:
Order reference number.
Products purchased.
Product quantities.
Order total.
Billing information.
Delivery address.
Payment confirmation information.
Customers should check their inbox, including spam or junk folders, if the confirmation email cannot be located.
If you believe your order was placed successfully but have not received confirmation, please contact us.
9. Dispatch Confirmation and Tracking
Once your order has been dispatched, shipping information may be sent to the email address provided during checkout.
Where tracking services are available, the dispatch notification may include a tracking reference and relevant courier information.
Customers can use the tracking reference through the appropriate courier’s official tracking website.
Please note that tracking information may not become immediately available after dispatch.
Additional time may be required for the courier to receive, scan and update the shipment information.
If tracking information remains unavailable, please contact our customer service team for assistance.
10. Delivery Address Accuracy
Customers are responsible for ensuring that their delivery information is accurate and complete when placing an order.
Please carefully review the following details:
Recipient’s full name.
House or building number.
Street name.
City or town.
Postal or ZIP code.
Country.
Contact telephone number, where required.
If you notice an error after submitting an order, please contact us immediately.
We will make reasonable efforts to assist with address corrections before dispatch.
However, changes cannot be guaranteed once an order has been handed over to the courier.
Any additional arrangements or costs will be handled in accordance with the circumstances of the order and applicable consumer protection requirements.
11. Delayed Deliveries
Although we aim to meet the estimated delivery periods, delays may occasionally occur.
Possible reasons include severe weather, courier disruptions, public holidays, customs procedures and other unexpected circumstances.
If your order has not arrived within the estimated delivery period, please contact our customer service team.
To help us investigate, please provide your order reference number and relevant delivery information.
We will review the available tracking details and, where appropriate, communicate with the relevant delivery provider.
Nothing in this section limits your statutory rights concerning delayed or undelivered goods.
12. Lost or Missing Packages
If your order appears to be lost or has not been delivered, please contact us.
To help us investigate the matter, please provide:
Your full name.
Order reference number.
Email address used during checkout.
Delivery address.
Available tracking information.
A brief description of the issue.
We will review the available information and take reasonable steps to investigate the shipment.
Where an order is confirmed as lost or not delivered, we will provide an appropriate resolution in accordance with applicable consumer protection legislation.
Under UK consumer law, responsibility for goods generally remains with the seller until the goods are physically received by the customer or a person identified by the customer, subject to applicable legal provisions.
13. Damaged Packages or Incorrect Items
We take reasonable care when preparing orders for shipment.
If your package arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible.
To help us assess the situation, we recommend providing:
Your order reference number.
Photographs of the external packaging, where relevant.
Photographs of the affected product.
A description of the issue.
Our customer service team will review your enquiry and explain the appropriate next steps.
Your statutory rights relating to faulty, damaged or incorrectly supplied goods remain unaffected.
14. International Shipping and Customs
For orders delivered outside the United Kingdom, additional customs procedures and import requirements may apply.
Depending on the destination and applicable regulations, international shipments may be subject to:
Import duties.
Customs fees.
Local taxes.
Customs documentation requirements.
Import restrictions.
Any applicable charges and responsibilities will be handled in accordance with the information provided during checkout and relevant laws.
Customers are encouraged to review local import regulations before placing an international order.
Delivery may take longer when a shipment is subject to customs inspection or additional documentation requirements.
15. Failed Delivery Attempts
If a courier is unable to complete delivery, the package may be held for collection, returned to a local delivery facility or scheduled for another delivery attempt.
The available options depend on the courier’s procedures.
Customers should follow the instructions provided by the relevant delivery service.
If a shipment is returned to us because of an incorrect address or unsuccessful delivery attempts, please contact our customer service team to discuss the available arrangements.
Any additional charges or remedies will be handled in accordance with applicable consumer protection requirements.
16. Order Changes and Cancellations
If you need to change your delivery address or cancel an order, please contact us as soon as possible.
