At EDWARDS MODE LTD, customer satisfaction is an important part of our business.
Whether you have a question about our women’s clothing collections, need assistance with an order, require information about delivery or would like to discuss a return, our customer service team is here to help.
We believe that great shopping experiences begin with clear communication, helpful support and attention to every customer’s needs.
Please feel free to contact us using the information below.
1. Get in Touch
If you have any questions or need assistance, you can reach us through the following contact details.
Company Name: EDWARDS MODE LTD
Website: https://edwardsmode.com
Customer Service Email: payment@edwardsmode.com
Telephone: +44 7883405307
Business Address:
EDWARDS MODE LTD 302 NEWPORT ROAD CARDIFF SOUTH GLAMORGAN UNITED KINGDOM CF24 1RS
We welcome enquiries from existing customers, new visitors and anyone interested in learning more about our products and services.
2. Customer Service
We aim to provide a friendly, helpful and professional customer support experience.
Our team can assist with a variety of enquiries, including:
Product Information
Questions about clothing styles, available colours, product descriptions, materials, sizes and other product details.
Order Enquiries
Assistance with order confirmations, order references, purchase details and order status.
Payment Assistance
Questions regarding payment confirmation, transaction issues, billing information and payment-related concerns.
Shipping and Delivery
Information about shipping arrangements, estimated delivery times, tracking details and delayed packages.
Returns and Exchanges
Guidance on return procedures, exchange requests and the next steps for eligible returned products.
Refund Requests
Assistance with refund enquiries, refund status and payment adjustments.
3. Order Support
If you need assistance with an existing order, please include the following information in your email:
Your full name.
Order reference number.
Email address used during checkout.
A brief description of your enquiry.
Providing these details will help us identify your order and respond more efficiently.
For your security, please do not include complete payment card numbers, card security codes or passwords in your email.
4. Payment Enquiries
If you experience any issues during checkout or have questions about a transaction, please contact us.
When submitting a payment enquiry, please provide:
Order reference number, if available.
Transaction date.
Payment amount.
A description of the issue.
We will review the available information and provide assistance where possible.
All payment-related enquiries can be sent to:
payment@edwardsmode.com
5. Shipping and Delivery Assistance
If your order has not arrived within the estimated delivery period, or you have questions about shipment tracking, please get in touch.
To help us investigate, please provide your order number and the relevant delivery information.
We will make reasonable efforts to review the situation and assist with the appropriate next steps.
Please also refer to our Shipping Policy for additional delivery information.
6. Returns and Refund Assistance
If you would like to return an item, request an exchange or enquire about a refund, please contact our customer service team before sending any products back.
We can provide information about the applicable procedures and return arrangements.
Please include your order reference and explain the reason for your enquiry.
All returns and refunds are handled in accordance with our published policies and applicable consumer protection legislation.
7. Business Hours and Response Time
We aim to handle customer enquiries promptly and professionally.
Customer Service Availability:
Monday – Friday
9:00 AM – 5:00 PM
Saturday – Sunday: Closed
Estimated Response Time:
We aim to respond to email enquiries within 1–2 business days.
Please note that response times may occasionally vary during public holidays or periods of high enquiry volumes.
Messages received outside business hours will generally be reviewed on the next working day.
8. Frequently Asked Questions
How can I contact EDWARDS MODE LTD?
You can contact us by email at payment@edwardsmode.com or by telephone at +44 7883405307.
How can I check my order status?
Please refer to the order confirmation and any dispatch notification sent to your registered email address. You can also contact our customer service team with your order reference.
What should I do if I have not received my order confirmation?
Please check your spam or junk folder. If the confirmation is still unavailable, contact us with the email address used during checkout.
Can I change my delivery address after placing an order?
Please contact us as soon as possible. We will make reasonable efforts to assist with changes before dispatch, although amendments cannot be guaranteed once an order has been shipped.
How can I request a refund?
Please contact our customer service team and provide your order number and reason for the request. Refunds are handled according to our Refund Policy and applicable legal requirements.
Where can I find more information about your policies?
You can visit the relevant pages in the website footer, including our Shipping Policy, Returns & Exchanges Policy, Refund Policy and Terms of Service.
9. Customer Feedback
We value the opinions and suggestions of our customers.
Your feedback helps us better understand customer expectations and identify opportunities to improve our product selection, website experience and customer support.
Whether you would like to share a suggestion, report an issue or simply tell us about your shopping experience, we welcome your message.
We appreciate every opportunity to improve.
10. Our Commitment to You
At EDWARDS MODE LTD, we believe that good customer service is about more than answering questions.
It is about listening carefully, providing clear information and helping customers feel confident throughout their shopping experience.
We aim to:
Communicate clearly and professionally.
Provide helpful product and order information.
Handle enquiries with care and attention.
Respect customer privacy.
Address concerns fairly and appropriately.
Continuously improve our customer service.
Thank you for choosing EDWARDS MODE LTD.
We look forward to assisting you.
11. Contact Details
For all general, product, order, payment, shipping and customer service enquiries, please use the following information.
EDWARDS MODE LTD
Website: https://edwardsmode.com
Email: payment@edwardsmode.com
Telephone: +44 7883405307
Business Address:
302 NEWPORT ROAD CARDIFF SOUTH GLAMORGAN UNITED KINGDOM CF24 1RS
