We understand that you may have questions when browsing our women’s fashion collections or placing an order through our online store.
To make your shopping experience as convenient as possible, we have prepared this Frequently Asked Questions page covering our products, ordering process, payments, shipping, returns and customer support.
If you cannot find the information you need, our customer service team will be happy to assist.
1. About EDWARDS MODE
Q1. What is EDWARDS MODE LTD?
EDWARDS MODE LTD is a women’s fashion retailer offering a selection of clothing inspired by contemporary trends, everyday comfort and individual style.
Our aim is to make discovering and shopping for women’s fashion a simple and enjoyable experience.
Q2. What types of products do you offer?
Our collections may include:
Everyday women’s clothing.
Casual wear.
Contemporary fashion.
Elegant outfits.
Seasonal clothing.
Wardrobe essentials.
Product availability and specifications are displayed on individual product pages.
Q3. Where is EDWARDS MODE LTD based?
Our registered business address is:
302 NEWPORT ROAD CARDIFF SOUTH GLAMORGAN UNITED KINGDOM CF24 1RS
Q4. How can I contact your team?
You can contact us through the following channels:
Email: payment@edwardsmode.com
Telephone: +44 7883405307
Website: https://edwardsmode.com
We aim to respond to enquiries within 1–2 business days.
2. Products and Sizing
Q5. How can I find the right size?
We recommend reviewing the size information provided on each product page before placing an order.
Where available, product pages may include size charts, measurements and fit descriptions to help you select the most suitable option.
If you need additional information, please contact our customer service team.
Q6. Are product colours exactly as shown in the photographs?
We make reasonable efforts to display product colours as accurately as possible.
However, slight differences may occur due to lighting conditions, photography and individual screen settings.
Q7. Will products always be available in every size and colour?
Product availability may vary depending on stock levels.
Available sizes, colours and options will be displayed on the relevant product page.
If a particular option is unavailable, we recommend checking again at a later date or contacting us for assistance.
Q8. Where can I find product materials and descriptions?
Relevant product information, including materials, sizing, colours and other specifications where available, can be found on individual product pages.
We recommend reviewing these details carefully before purchasing.
3. Orders and Purchases
Q9. How do I place an order?
Placing an order is straightforward:
Browse our women’s fashion collections.
Select the product you wish to purchase.
Choose the available size, colour or other options.
Add the product to your shopping basket.
Proceed to checkout.
Enter your delivery and payment information.
Review your order and complete payment.
Once your order has been successfully submitted, you may receive an order confirmation email.
Q10. Can I change my order after placing it?
If you need to change your order, please contact us as soon as possible.
We will make reasonable efforts to assist before the order is dispatched.
Once an order has entered the shipping process, changes may no longer be possible.
Q11. Can I cancel my order?
You can contact us to request cancellation as soon as possible.
For eligible online purchases, customers generally have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
Please refer to our Returns & Exchanges Policy for additional information.
Q12. I have not received an order confirmation. What should I do?
First, check your spam or junk email folder.
If you still cannot find your confirmation, please contact us with the email address used during checkout and any available payment or order information.
Our team will help you check the status of your purchase.
Q13. Can I place an order without creating an account?
Where guest checkout is available, you can place an order without registering an account.
You will need to provide the information required to process payment and arrange delivery.
4. Payment and Billing
Q14. What payment methods do you accept?
The payment methods currently supported will be displayed at checkout.
Available options may depend on your location, payment provider and transaction eligibility.
Please review the available payment options before completing your purchase.
Q15. Is online payment secure?
We use supported third-party payment service providers to facilitate online transactions.
Payment information is handled according to the relevant provider’s security and privacy arrangements.
We do not intentionally store complete payment card numbers or card security codes on our own website systems.
Q16. When will my payment be processed?
Payment is generally processed when you submit your order at checkout.
Your order will normally enter processing after successful payment confirmation.
Q17. What should I do if my payment fails?
If your payment is unsuccessful, we recommend:
Checking that your payment details are correct.
Confirming that your payment method is valid.
Checking with your bank or payment provider.
Trying another available payment method.
If the issue continues, contact us at payment@edwardsmode.com.
Q18. Will I receive a payment confirmation?
Order and payment confirmation information may be sent to the email address provided during checkout.
Please retain your confirmation for future reference.
5. Shipping and Delivery
Q19. How long does order processing take?
Our estimated order processing time is 1–3 business days after successful payment confirmation.
Orders placed during weekends or public holidays may be processed on the next working day.
Q20. How long does delivery take?
Delivery times depend on the destination and selected shipping method.
The applicable delivery estimates will be displayed during checkout or communicated through relevant order information.
Please refer to our Shipping Policy for additional details.
Q21. How much does shipping cost?
Shipping charges depend on the delivery destination and available shipping options.
The applicable shipping fee will be displayed during checkout before payment is completed.
Q22. Do you provide order tracking?
Where tracking services are available, tracking information may be included
